OpsSecureHub
Managed service: our team takes care of it.
Your decisions, our team: deployment, monitoring, on-call and escalation, ITIL ticketing and SLAs, email alerts and reports, approved remediation and the responsibilities register.
| Activity | Self-serve | Managed service |
|---|---|---|
| Access to the tools | Full console for your team | Full console, run by our team |
| Agent and extension deployment | Guided by our team at onboarding | Handled for you, including through Intune or GPO |
| AI usage policy | Defined and maintained by you | Proposed and maintained with you |
| Incident monitoring and handling | By your team, with our explanations | Monitored and triaged by our team |
| Approved remediation | Your team requests and approves fixes | Our team proposes and executes authorized actions; you retain approval |
| Bill C-8 (CCSPA) dossier | Prepared in the console | Kept up to date with you, ready for audit |
| Law 25 and PIPEDA readiness | Findings and register in the console | Followed up with you; the decision stays with the client |
| Weekly and monthly reports | Executive and technical versions for your lists | Our team assists with scheduling and presenting reports |
| On-call and escalation | You define on-call coverage, alternates and chains | Coverage and escalation organized with you under the contract |
| Ticketing in your tool · ITIL / SLA | You configure priorities, SLAs and assignment groups | Our team tracks your tickets, P1–P4 priorities and SLA deadlines |
| Email alerts | You manage lists, recipients and quiet hours | Our team configures alerts and supports their handling |
| Responsibilities register | You maintain teams, RACI, delegations and the register | Our team helps keep your register and evidence current |
Your ticketing tool (Autotask, ConnectWise, HaloPSA, ServiceNow, Jira).
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Your next security decision starts with a clear view.
Let’s discuss your AI use, your tools and your CCSPA readiness.